• Group of companies «USTA group»
  • Ekaterinburg, Malysheva, 74

Terms of booking

Online booking for rooms in Ekaterinburg-Central Hotel

 

General Provisions

Accommodation in the rooms (check-in) takes place at 14:00 local time (Ekaterinburg).
When you arrive at the hotel before 14:00 local time, the room is booked from the previous day and there is an additional charge.
Check-out time at the hotel (check-out) - 12:00 local time (Ekaterinburg).
When leaving the hotel after 12:00 local time, an additional fee is also charged.
In case of less than 24 hours, payment is made for a full day.
Prices for hotel services are indicated in rubles.
A transfer service from the airport or train station to the hotel and back is available at an additional cost.
Booking of hotel rooms, regardless of the type of payment, is carried out round the clock and automatically registered in the reservation system.
In case of on-line booking, the Customer is immediately sent a confirmation of the booking and an invoice for payment (for non-cash payment) to the e-mail specified in the application.
 

Late check-in and late check-out:

Late check-in and late check-out are booked and paid extra.
Late arrival:
from 00:00 to 13:59:59 arrival day - payment is carried out for a full day, booking is from the previous day (breakfast is provided);

from 06:00 to 13:59:59 arrival day - the guest can be accommodated in the room at no extra charge, in case the late check-in was not booked in advance, and there are available rooms at the moment of arrival of the guest (breakfast is not provided).

Late check-out:
With an on-line booking, by selecting the item "Check-in from 06:00 am to 14:00", the guest confirms his consent to payment for additional nights.
from 12:00 to 23:59 - payment for half a day,
from 00:00 to 12:00 - pay per day.
 

Cancellation and changes in booking

Cancellations can be made 24 hours prior to arrival without penalty. In case of no show (no show) or untimely cancellation, the hotel will charge a penalty in the amount of one night's stay.
If the reservation is not guaranteed, the hotel reserves the right to cancel the reservation at 14:00 on the day of the expected arrival at the local time (Ekaterinburg), in case the guest did not confirm his reservation one day before the expected arrival to the hotel.
You can report changes in the booking conditions by phone +7 (343) 312-37-37 or 8 800 333 8782 or by e-mail to bron1@ustagroup.ru
On-line booking:

Modification of the previously made request is made in on-line mode through cancellation of reservation and creation of a new booking with new parameters.
Cancellations can be made by clicking on the link in the confirmation email.
 

Accommodation of children in hotels

Grand Avenue bu USTA Hotels, Central bu USTA Hotels, Moscow Hill USTA Hotels, Premier bu USTA Hotels:

one child from 0-12 years old in a room with a parent (parents) - free of charge,
placement of a second child and more is paid as an extra bed. Breakfast, bath and bedding, cots for infants are provided.
Atlantic bu USTA Hotels:

one child up to 4 years in a room with a parent (parents) - free of charge,
children from 4 to 12 years old are paid at a cost of 600 rubles per day (if available: an extra bed / cot, breakfast is provided). Breakfast, bath and bedding are provided.
accommodation of the second child and more is paid at a cost of 600 rubles per day (if available: an extra bed / folding bed is provided). Breakfast, bath and bedding, cots for infants are provided.
Payment for accommodation

Cash

Booking is non-guaranteed, i.e. the hotel reserves the right to cancel the application at 14:00 (local time) on the day of arrival, in case the guest did not confirm his reservation one day before the expected arrival to the hotel.
Payment for accommodation and additional services is made by the Customer at the hotel upon arrival with cash or a bank card (Visa, Mastercard or MIR).
 

Cashless payments

The reservation is guaranteed and is made by the Customer no later than 3 days before the hotel accommodation.
The payment is made by the Customer according to the received on the e-mail account no later than 3 days prior to placement in the hotel.
The refund of money for the refusal of the stay takes place no later than 24 hours before the date of arrival specified in the booking application.
Credit card

The reservation is guaranteed and is made by the Customer no later than 24 hours before the hotel accommodation, the check-in time at 14:00 at the local time (Ekaterinburg).
Payment for services online with the help of bank cards is carried out through Internet acquiring of UBRD Bank * The full cost of living in the room of the chosen category and selected hotel is taken from the customer's credit card (Visa, MasterCard).
Refunds are made automatically in a cashless manner to the cardholder, with the use of which payment was made for placement services (in accordance with the Payment Systems Rules) on the basis of

Location of the hotel

Hotels USTA Hotels

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